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COMPLAINTS & CONCERNS

Ice Skating Queensland is committed to keeping everyone safe from harm. We have several policies that aim to reduce risk and safeguard anyone engaged in our sport or visiting our venues, and we prioritise the wellbeing children and young people.

Reporting Avenues for Misconduct

  • Dial 000 – if you suspect or know a child is in immediate danger or in a life-threatening situation.
  • Phone Policelink on 13 14 44 – to report sexual offending against a child by an adult. A child means a person under 16 years of age.
  • Phone Qld Child Safety Services on 1300 682 254 – if you suspect a child is experiencing harm or abuse or is at risk of being neglected.

 

Support Services

  • Phone Kids Helpline 1800 55 1800 – offers free webchat or phone counselling for young people aged between 5 and 25 and available 24/7.
  • Phone 1800RESPECT or visit online – a 24/7 free counselling and support service for people impacted by domestic, family or sexual violence.
  • Visit this Qld govt resource to search for local domestic and family violence support services funded by the Queensland Government.

 

Iceworld™ Customer Feedback & Complaints

If you were dissatisfied with your experience at any Iceworld™ venue, we welcome your feedback. Please complete this form to alert us to your experience.

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